Refund Policy

If you are not satisfied with ChartFusionX, you can request a full refund within 30 days of your first payment — no justification required. Your 7-day free trial is not a charge, so the window starts on the first payment taken after the trial ends.

Renewal charges, plan upgrades, prorated amounts and add-ons fall outside the 30-day guarantee, but they are not automatically excluded: we and Paddle review these requests case by case, and duplicate charges, accidental renewals and billing errors are refunded. Refunds are not available for accounts terminated for breach of our Terms of Service.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. You can request a refund directly from Paddle at paddle.net using your order email, or email billing@chartfusionx.com from the address on your account with the subject "Refund request". No justification is required within the 30-day window.

Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer. Access to paid features ends when the refund is issued.

You can cancel your subscription at any time from Plans & billing. Cancellation takes effect immediately: future charges stop and paid features are locked right away, while your trades and journal stay saved. Cancelling on its own does not trigger a refund of an already-paid period outside the 30-day first-payment window.

Nothing in this policy limits refund rights you may have under the consumer law of your country. If a duplicate or clearly erroneous charge occurs, contact us and we will correct it regardless of the 30-day window. Questions? Email billing@chartfusionx.com.